Returns & Refunds policy

• Effective Date: August 5, 2026

  Thank you for shopping with Ecliptica Works LLC. We want you to have a positive shopping experience. This Return & Refund Policy explains when and how you may request a return, exchange, or refund.

  1. Return Period: Customers may request a return within 30 days after delivery. Items must be unused, in original condition, and returned with original packaging and accessories when applicable. Proof of purchase may be required.

  2. Non-Returnable Items: Opened or used personal-care, hygiene, beauty, cosmetic, and soap products; intimate apparel; personalized items; gift cards; and final-sale items may not be eligible for return.

  3. Damaged, Defective, or Incorrect Items: Contact us as soon as possible if you receive a damaged, defective, incorrect, or incomplete item. Please provide your order number and photos when requested. We may offer a replacement, exchange, or refund after review.

  4. How to Request a Return: Contact us through our website with your name, order number, item, and reason for the return. Please wait for return instructions before sending the item back.

  5. Return Shipping: Customers are generally responsible for return shipping unless the return is due to our error or an eligible damaged or defective product. Original shipping charges are generally non-refundable unless required by law.

  6. Refunds: Once a returned item is received and inspected, we will determine whether it qualifies for a refund. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

  7. Exchanges: Exchanges may be available depending on product availability. Contact us before returning an item. If a replacement is unavailable, we may offer a refund or another appropriate solution.

  8. Late or Missing Refunds: If you were notified that your refund was issued but have not received it, check your bank or payment account first. If you still cannot locate the refund, contact us for assistance.

  9. Refused or Undeliverable Packages: Packages returned because of an incorrect address, refused delivery, or failure to collect may be subject to applicable shipping costs.

  10. Policy Changes: Ecliptica Works LLC may update this Return & Refund Policy from time to time. The policy applicable to your purchase will generally be the version in effect at the time of purchase, subject to applicable law.

  11. Contact Us: For questions about returns, refunds, or exchanges, please contact Ecliptica Works LLC through our website.